General Conditions

1. Data and identification of the person responsible for the website

In compliance with Law 34/2002, of July 11, on services of the information society and electronic commerce, you are informed that:

  • My company name is: Yannelsis Soto Peña
  • My CIF is 13174890F
  • My registered office is at Av. Diego Ramirez, 135 Torrevieja 03181
  • My social activity is: Services for European expatriates in Spain

2. Purpose of the conditions

The purpose of these general conditions is to expressly regulate the conditions applicable to the contracting processes carried out by the “Client” users of the online course offered by Yannelsis Soto Peña through its website

These conditions will remain in force and will be valid for as long as they are accessible through the website, all without prejudice to the fact that Yannelsis Soto Peña reserves the right to modify, without prior notice, the general conditions as well as any of the texts legal entities found on said website. In any case, access to the Web after its modification, inclusion and / or substitution, implies acceptance of the same by the user.

The client is subject to the general conditions in force in each of the moments of making the corresponding contract, not being possible to contract any service without prior acceptance of these general contracting conditions.

3. Participants

The electronic contracting process through the website will be carried out between the “Client” and “Yannelsis Soto Peña.”

Consumers who are natural persons, who register using the established form by filling in their name, surname, address, city, country, state, postal code, email and password, and have completed the website will be considered “Customer” of the website. the corresponding payment for the execution of any of the services offered.

4. Right of exclusion

Yannelsis Soto Peña reserves the right to deny or withdraw access to the portal and / or the services offered without prior notice, at its own request or by a third party, to those users who fail to comply with these General Conditions.

5. Electronic contracting process

5.1 What services or products do I have on my website?

Services in which Yannelsis Soto Peña reserves the client’s right of admission.

1.- Service: Procedures and bureaucratic procedures with the Public Administration

The price of the service is not standard since it will depend on the needs of the client and the type of procedure.

Contracting process: It can be carried out through communications through the online and offline channels. The acceptance of the service will be considered at the time the client makes the agreed payment for the service.

2.- Service: Translation

The price of the service is not standard since it will depend on the needs of the client and the type of procedure.

Contracting process: It can be carried out through communications through the online and offline channels. The acceptance of the service will be considered at the time the client makes the agreed payment for the service.

6. Economic conditions and forms of payment

6.1. Payment Methods

Payment will be made through any of the following means:

Visa / Mastercard / American Express; the user must provide the name of the cardholder, the number, the expiration date and the CVV.

All information will be processed through a payment gateway external to Yannelsis Soto Peña called Redsys, being able to obtain more information by visiting its website or through Paypal, being able to obtain all necessary information at

Payment is also accepted by Bank Transfer to the account number that appears on the utility bill. 

7. Intellectual and industrial property

Yannelsis Soto Peña by himself or as assignee, is the owner of all the intellectual and industrial property rights of his website, as well as the elements contained therein (by way of example, images, sound, audio, video, software or texts ; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for their operation, access and use, etc.), owned by Yannelsis Soto Peña or its licensors. All rights reserved.

Any use not previously authorized by Yannelsis Soto Peña, will be considered a serious breach of the intellectual or industrial property rights of the author.

The reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without authorization, are expressly prohibited. scored by Yannelsis Soto Peña when we have the information.

The CLIENT undertakes to respect the Intellectual and Industrial Property rights owned by Yannelsis Soto Peña. You can only view the elements of the web without the possibility of printing, copying or storing them on your computer’s hard drive or on any other physical medium. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of Yannelsis Soto Peña.

7.1 Prohibition of the so-called “Joint” or “Piracy”

What are joint calls?

We are faced with an illegal practice carried out by several people who group together to acquire a digital service or product in order to cost the final price. In this case, it would consist of making the payment by a single person for the online course, but whose access would facilitate the rest of the people who have done this practice, accessing the course by several people with the same password and email.

We remember that it is strictly forbidden to share the license for use with more people, each license is personal and non-transferable, reserving us as many civil and criminal actions as possible in order to safeguard our rights, all under the warning of incurring a crime against the intellectual property of art . 270 and of the Penal Code with prison sentences of up to 4 years.

8. Right of withdrawal

The “Customer” does not recognize the right of withdrawal (money back) of the purchase made, in the case of digital products or services. The customer may request a refund as long as the service has not started.

It is important to note that, as established by law, when consuming a digital product, at the time of purchase, the right of withdrawal is lost, so you will not be able to request a refund.

In the case of services, the “Client” may exercise his right of withdrawal, provided that the service has not been completed. In addition, no refund will be made of the expenses that the service may have incurred, such as, for example, payment of fees.

Mechanism to exercise the right of withdrawal

The right of withdrawal may be exercised by email sent to having to establish in the subject “return of (product purchased)”.

For this you can use the following template:

Return of purchased product / service

Name and surname: ____________
Contact email: ______________
Product purchased: ____________
Date of purchase: ______________ By means of this letter, I request the return of the product / service outlined above requesting a refund of the money in the following account number: _____________________

We reiterate that you are excluded from the right of withdrawal or money back:

After the provision of digital content when the execution of the course has already begun, or when the provision of the service has also started, the client knowing that once it has begun, he will lose the right of withdrawal.

9. Exemption from responsibilities

Yannelsis Soto Peña cannot guarantee the technical continuity of the Website, the absence of failure or interruptions of the service, nor that the Website will be available or accessible one hundred percent of the time for reasons beyond the control of or fortuitous causes and / or force majeure, viruses, computer attacks and / or actions of third parties that cause the total or partial impossibility of the provision of services as well as other unforeseeable causes such as the incorrect functioning of the internet.

10. Processing of personal data

All information provided during the hiring process will be stored by Yannelsis Soto Peña in his capacity as the person responsible for the file.

In the same way, and unless the client has expressed express opposition, the user expressly consents to the processing of their personal data to send information of interest, news and offers about products and services through any means, including email.

To unsubscribe from sending advertising communications you can do so by sending an email to

You will be able to direct your communications and exercise the rights of access, rectification, cancellation and opposition through postal mail at Av. Diego Ramirez, 135 Torrevieja or by email: along with valid proof in law, such as a photocopy of the DNI or equivalent, indicating in the subject “DATA PROTECTION”.

11. Causes for dissolution of the contract

The dissolution of the service contract can occur at any time by either of the two parties.

You are not bound by conditions of permanence with Yannelsis Soto Peña if you are not satisfied with our service.

Yannelsis Soto Peña may terminate or suspend any and all the Services contracted with Yannelsis Soto Peña immediately, without prior notice or liability, in the event that you do not comply with the conditions set forth herein.

Upon dissolution of the contract, your right to use the Services will cease immediately.

The following will be causes of dissolution of the contract:

  • The falsity, in whole or in part, of the data provided in the process of contracting any service.
  • Alter, circumvent, reverse engineer, decompile, disassemble or alter in any way the security technology provided by Yannelsis Soto Peña.
  • Also cases of abuse of support services due to the requirement of more hours than those established in the contract.
  • False and unfounded opinions with the intention of discrediting the owner of the products or services purchased.
  • Any breach established throughout the conditions.

12. Language

The language of these conditions and of the website is in English.

13. Applicable law and jurisdiction

The relationship between Yannelsis Soto Peña and the CLIENT will be governed by current Spanish regulations and any controversy will be submitted to the Courts and Tribunals of the city of Alicante, unless the applicable Law provides otherwise.

You are also informed that there is a conflict resolution platform created by the European Union and signed by the Member States, and you can use the following link

General Contract Conditions as of September 29, 2020.